Warranty

Effective Date: June 4, 2024

1. Introduction

This Warranty Statement outlines the terms and conditions under which Audio Technik PNG Ltd (“we,” “our,” or “us”) provides warranty coverage for the products sold through our website https://audiotechnikpng.com.pg (“Website”).

2. Warranty Coverage

a. Standard Warranty

Audio Technik PNG Ltd warrants that our products will be free from defects in materials and workmanship under normal use and service for a period of 12 months from the date of purchase.

b. Extended Warranty

Extended warranty options, if available, will be clearly specified on the product page and must be purchased at the time of the original product purchase.

3. Warranty Terms

a. Eligibility

To be eligible for warranty service, you must provide proof of purchase and the original product packaging. The warranty applies only to the original purchaser and is non-transferable.

b. Covered Defects

This warranty covers defects in materials and workmanship, including but not limited to:
– Manufacturing defects
– Defective components

c. Exclusions

This warranty does not cover:
– Normal wear and tear
– Damage caused by misuse, abuse, or neglect
– Unauthorized modifications or repairs
– Damage caused by accidents or natural disasters
– Cosmetic damage that does not affect product functionality

4. Warranty Service

a. How to Obtain Warranty Service

To obtain warranty service, please contact our customer support team at support@audiotechnikpng.com.pg. Provide your proof of purchase, a detailed description of the issue, and any supporting photographs or documentation.

b. Repair or Replacement

Upon receiving your warranty claim, we will, at our discretion:
– Repair the defective product using new or refurbished parts, or
– Replace the defective product with a new or refurbished product of similar specifications.

c. Shipping Costs

You are responsible for shipping costs to return the defective product to us. If the warranty claim is approved, we will cover the cost of shipping the repaired or replacement product back to you.

5. Limitation of Liability

To the fullest extent permitted by law, Audio Technik PNG Ltd shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products, including but not limited to loss of use, loss of profits, or interruption of business.

6. Changes to This Warranty Statement

We reserve the right to update or modify this Warranty Statement at any time without prior notice. Any changes will be effective immediately upon posting the updated Warranty Statement on our Website. The effective date at the top of this statement will indicate the last revision date.

7. Contact Us

If you have any questions about this Warranty Statement or need assistance with a warranty claim, please contact us at:

Audio Technik PNG Ltd
Email: support@audiotechnikpng.com.pg
Website: https://audiotechnikpng.com.pg

Thank you for choosing Audio Technik PNG Ltd. We are committed to providing high-quality products and excellent customer service.